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Wikis in the Enterprise (continued)

Catching the Wiki Wave
"A lot of wiki use is still bottom-up. Someone -- often in IT -- sets one up and then people start to use it,'' explains Ben Gross, an analyst at San Francisco, Calif.-based Ferris Research.

For those interested in officially deploying a wiki at work, Edwards suggests starting with a small pilot group of people addressing a specific business problem. He cautions that it may take a while for wiki use to catch on. "It's a very different way to work," he says.

Technology is rarely the stumbling block. Wiki vendors, including Atlassian Software Systems, Socialtext, MindTouch and Media Wiki (the software that runs Wikipedia) offer onsite deployment within the firewall as well as hosted models.

The key to a wiki's success is user participation. "All too often when corporations look at Web 2.0 technologies, they think they have to get them, but wikis too often (article continues)

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